Page title

Privacy

Policy

This Policy was last reviewed and updated on: 15 March 2023

Privacy Policy

Living Courageously values and respects the privacy of the people we deal with. Living Courageously is committed to
protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable
privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and
how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a
material form or not, about an identified individual or an individual who is reasonably identifiable. In general
terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or
indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you
choose to share with us.

The personal information we collect about you may include:

● name;
● mailing or street address;
● date of birth;
● email address;
● phone number

Under certain circumstances, Living Courageously may need to collect sensitive information about you. This might
include any information or opinion about your racial or ethnic origin, political opinions, political association,
religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences,
criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a
serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take
appropriate measures to protect the security of this information.]

You do not have to provide us with your personal information. Where possible, we will give you the option to
interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or
choose not to provide us with your personal information, we may not be able to provide you with our services or
otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:
● interact with us over the phone;
● interact with us in person;
● interact with us online;
● participate in surveys or questionnaires;
● attend a Living Courageously event;
● subscribe to our mailing list;
● apply for a position with us as an employee, contractor or volunteer;

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources. We collect your
personal information from these third parties so that we can taylor real solutions and services for your benefit.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the
following purposes:
● provide you with information or services that you request from us;
● deliver to you a more personalised experience and service offering;
● improve the quality of the services we offer;
● internal administrative purposes;
● marketing and research purposes;

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances
where you would reasonably expect us to disclose your information. For example, we may disclose your
personal information to:

● our marketing providers;
● our professional services advisors;

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers
located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure
that data security and appropriate privacy practices are maintained. We will only disclose to overseas third
parties if:

● you have given us your consent to disclose personal information to that third party; or
● we reasonably believe that:
○ the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the
APPs; and
○ the law or binding scheme can be enforced; or
● the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

Living Courageously will take reasonable steps to ensure that the personal information that we hold about you is kept
confidential and secure, including by:
● having a robust physical security of our premises and databases / records;
● taking measures to restrict access to only personnel who need that personal information to effectively
provide services to you;
● having technological measures in place (for example, anti-virus software, fire walls);

Online activity

[Cookies

The Living Courageously website uses cookies. A cookie is a small file of letters and numbers the website puts on
your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we
can distinguish you from other users of the website. This improves your experience and the Living Courageously
website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to
use the cookies, you can amend the settings on your internet browser so it will not automatically download
cookies. However, if you remove or block cookies on your computer, please be aware that your browsing
experience and our website’s functionality may be affected.]

Website analytics

Our website uses Google analytics to help us better understand visitor traffic, so we can
improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances,
we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events
that we consider may be of interest to you if you have requested or consented to receive such communications.
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with
applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those
direct marketing communications by any of those methods. If you indicate a preference for a method of
communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by [following the instructions to
“unsubscribe'' set out in the relevant communication] / [contacting us using the details set out in the “How to
contact us” section below].

In addition, we may also use your personal information or disclose your personal information to third parties for
the purposes of advertising, including online behavioural advertising, website personalisation, and to provide
targeted or retargeted advertising content to you (including through third party websites).]

How to access and correct your personal information

Living Courageously will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should
make a request by contacting us and we will usually respond within 5 days. We will deal with such a
request by following the procedure outlined below:

You will be contacted by a Living Courageously representative and sent an email with a link to a form that will enable you to securely update your details in our records.

Links to third party sites

Living Courageously website(s) may contain links to websites operated by third parties. If you access a third party
website through our website(s), personal information may be collected by that third party website. We make no
representations or warranties in relation to the privacy practices of any third party provider or website and we
are not responsible for the privacy policies or the content of any third party provider or website. Third party
providers / websites are responsible for informing you about their own privacy practices and we encourage you
to read their privacy policies.

Inquiries and complaints

For complaints about how Living Courageously handles, processes or manages your personal information, please
contact servingyou@livingcourageously.com.au Note we may require proof of your identity and full details of your request
before we can process your complaint.

Please allow up to 5 days for Living Courageously to respond to your complaint. It will not always be possible to
resolve a complaint to everyone’s satisfaction. If you are not satisfied with Living Courageously’s response to a
complaint, you have the right to contact the Office of Australian Information Commissioner (at
www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can
contact us for assistance as follows:
Email servingyou@livingcourageously.com.au
servingyou@topcatz.com.au

Contact number
0427 099 221

Post
Attention: [Living Courageously Privacy Officer]
Address: 176 Wellington Road Charters Towers 4820 QLD